What's new in Webex Calling (2024)

December

December 16, 2022

Ribbon Core Session Border Controllers are validated for use with Webex Calling as approved Local Gateways (LGWs) for Premises-based PSTN.

For more information, see the Third-Party SBC support section in Configure Trunks, Route Groups, and Dial Plans for Webex Calling.

Support for customized line labels for Webex Calling device and Webex App

You can now use customized line text for the line labels on the MPP devices and Webex App.

For more information, see Configure and manage Webex Calling devices.

Improve onboarding experience for device migration

Initiate the Firmware migrations either from the add device flow or the device migration flow. Also, you can enable the MPP migration license, and later onboard to Webex Calling.

For more information, see Migrate Your Phone to Webex Calling.

December 9, 2022

Support for shared line appearance on Webex App

This feature allows the Control Hub administrator to assign shared line appearances to the end user's Webex App, to provide the following capabilities:

• Support a fixed number of assignable lines in the Webex App.

• Ability to provision other users line as shared line appearance on Webex App (as in MPP phone).

For more details, see Shared line appearance for Webex App.

Support for Call Presence Synchronization in Dedicated Instance

With this feature, your desk phone on-call status is synchronized with the Webex App, enabling your coworkers to see your desk phone status on their Webex App. When you're on an active call, your presence status changes to 'On Call'. This status changes back to available when your call ends.

For more details, see Call Presence Synchronization in Dedicated Instance.

Webex Calling Organization Settings

Administrators require Webex API capability to retrieve or change setting in a Customer's organization. This API allows partner administrators to read, write, and modify the Webex Calling settings for a particular organization.

For more information, click here.

December 8, 2022

Identify call redirection from Call Queue, Hunt Group, Exec-Assistant

This functionality enables Webex App users to look at the Call History and differentiate calls coming in from Hunt Group and Call queue. Executives and Assistants can use the Exec-Assistant feature on Webex App to view the call history and identify, if an incoming call was answered by an executive or assistant.

December 6, 2022

Webex Calling for Chrome (Preview)

Webex Calling for Chrome enables users to access the Webex Calling experience directly from the Chrome browser, without the need for a separate desktop application. Coming soon as an extension in the Chrome Web Store, Webex Calling for Chrome delivers a powerful suite of enterprise calling features through an intuitive, browser-based softphone. The floating Webex Calling for Chrome softphone looks and feels just like a desktop application and delivers the enterprise-grade calling features you need including click to call, extension dialing, directory integration, and live presence, all through a Chrome extension that eliminates the need to switch between separate applications.

This is a preview release.

For more details, including release, and feature support, see Webex Calling for Chrome | Release Notes and Webex Calling for Chrome (Preview release).

Business Texting for Cisco Calling Plan Customers in US and Canada

Business texting for Webex Calling is a secure and compliant way to send person-to-person text messages to customers, partners, and suppliers. Business texting is seamlessly integrated throughout the Webex App experience, enabling users to easily send and receive text messages through the familiar experience that they're used to, without switching between applications.

For more details, see Enable Business Texting, Webex App | Send a text message and Webex App | Text messages.

December 5, 2022

AudioCodes SBC support for Webex Calling Local Gateway

AudioCodes Session Border Controllers is validated for use with Webex Calling as approved Local Gateways (LGWs) for Premises-based PSTN.

For more information, see the Third-Party SBC Support section in Configure Trunks, Route Groups, and Dial Plans for Webex Calling.

Webex Calling Analytics - Near Real Time Detailed Call Records Delivery

The Detailed Call Records API allows customers to query call records within 5 minutes of ending the call, for up-to-date information on their Webex Calling deployment. Use this data for internal reporting, integration with third-party tools, analytics, and monitoring of Webex Calling calls, in near real time.

For more information, see here.

December 2, 2022

Webex Calling Market Expansion

Expands the presence of Webex Calling in the following countries and regions:

• Lebanon

• Monaco

• Mauritius

For more information, visit Where is Webex available?.

Provisioning API Enhancements—Move numbers across locations

Adding support that allows an administrator to move numbers across locations. This API facilitates users to retain their number once they change the location.

For more information about Webex Calling APIs, click here.

South Korea Media PoP

Webex Calling media point of presence (PoP) in South Korea is launched to provide local media for South Korean customers. This reduces latency and improves call quality while demonstrating Cisco's commitment to South Korea as a key growth market for Webex Calling.

December 1, 2022

Trigger auto firmware migration of enterprise phones

Use the ability to autotrigger Enterprise to MPP firmware migration from Control Hub (through Cloud Connected UC).

For more information, see Migrate your phone to Webex Calling.

November

November 29, 2022

Webex Go

Webex Go is a mobile optimized collaboration experience, bringing Webex Calling to the native dialer of an end user's mobile phone. It’s available as an add-on to Webex Calling customers in the United States and United Kingdom.

For more information, see Webex Go.

Webex Go: Improved mid call experience with Webex App

Mid call functions such as mute, 3-way calling, hold or resume are available from the built-in dialer interface. Webex Go users who have Webex App 42.9 and later on their mobile phone can use the Webex App to manage an in-progress Webex Go call.

For more information, see Use Webex Go on Mobile Phone.

Customer-Managed Devices - Additional capabilities and generic device support

Enabling capabilities such as the ability to assign Customer-Managed Devices to User profiles, allowing to add shared lines, and adding a Generic device profile.

For more information, see Add your customer managed device.

Support for digital fax partner solutions

Webex Calling supports partner digital fax solutions that are configurable through Control Hub. Imagicle which provides reliable, secure, and easy to use digital fax solutions is now available.

For more information, see Add your customer managed device.

November 22, 2022

Webex Calling is now available in the French Overseas Territories

Expands the presence of Webex Calling in the following countries and regions:

• French Guiana

• Guadeloupe

• Martinique

• Mayotte

• Reunion

• Saint Pierre And Miquelon

For more information, visit Where is Webex available?.

November 3, 2022

Certify VG420 ATA devices with Webex Calling

Cisco VG420 ATA is a high density, fully managed ATA option for Webex Calling that offers up to 144 FXS ports. Cisco VG420 is a modular ATA that provides analog services through Amphenol connectors that are designed to provide high-density analog services to large enterprise and campus environments.

For more details, see Configure Your Cisco Voice Gateway VG420/VG400 ATA in Control Hub.

Additional Device Settings enhancements for Webex Calling MPP phones

Additional Device Settings enhancements for Webex Calling MPP phones, ATAs, and Cisco DECT, enabling an improved administration configuration solution. Also a new device settings tab is added for the 840/860 Wifi phones.

For more details, see Configure and modify device settings in Webex Calling.

November 1, 2022

Full Screen Experience for Administering Users

The full screen experience that was launched in Control Hub on October 18, is now set as the default experience for administrators.

Consistent search for workspace devices across Webex App and devices

This feature provides a consistent experience across Webex App and devices when performing a search for workspace devices.

October

Support Cisco MPP 8875 on Webex Calling

The new MPP 8875 video phone has these features:

• Rich Webex Calling feature support

• Onboarding to Webex Cloud for serviceability features such as Reboot and remote PRT

• Initial Webex Meetings integration with One button to join and view the participant list.

• Webex Directory Search

• Webex Unified Call History

For more details, see Supported devices for Webex Calling, and Cisco Video Phone 8875.

October 28, 2022

Oracle SBC support for Webex Calling Local Gateway

Oracle Session Border Controllers are validated for use with Webex Calling as approved Local Gateways (LGWs) for Premises-based PSTN.

For more information, see the Certificate Based Trunks section in Configure Trunks, Route Groups, and Dial Plans for Webex Calling.

October 26, 2022

Native Webex Calling registration for Webex video devices

This feature provides native registration for Webex video devices (Desk Pro/Hub, Room Systems). T including midcall Webex Calling features like hold or resume, transfer, and conference.

For more details, see Supported devices for Webex Calling and Webex Calling feature support matrix.

October 25, 2022

Group Call Management

Group Call Management feature set is now available. Free call center capabilities that are easy to set up and use. The advanced call queue capabilities provide easy and affordable methods to support team call handling services with high call volume, as part of Webex Calling.

For more details, see Overview of Group Call Management.

Here is a collection of call queue features:

• Allow agents to join or unjoin a specific Call Queue

  This feature provides flexibility for an administrator to configure the call queue for the agent to service calls or an agent can select the specific queue to service calls when they are available.

  For more information, see Manage Call Queue Agents.

• Manually manage outgoing calls to agents

  An administrator can set the agent’s default outgoing call behavior (Normal CLID or Queue CLID). The agents are capable to call customers and present the CLID from a Call Queue. This hides the CLID of the agent. When the customers call the queue back, they are provided with proper service instead of being directed to a specific agent who may not be available.

  For more information, see Manage Call Queue Agents.

• Additional policies for Call Queues

  Configure call queues with a holiday or night service, and manage stranded calls. It provides the ability for an organization to manage their call configuration.

  See Also

  Nyheter i Webex Calling

  For more information, see Manage call queue policies.

• Skill-Based Routing for Call Queues

  Allows call queues to distribute calls to agents based on their skill instead of a static pattern such as linear or uniform. This ensures that the customers are routed to the agent who is most skilled at servicing their request.

  For more information, see Create and manage call queue.

• Full Queue IVR Capabilities

  Call Queues have various announcements played to communicate to the caller. These announcements are an important part of the call center queues. This feature supports Call Whisper and Comfort Bypass policies.

  For more information, see Manage Call Queue Announcements.

• Supervisor takes over agent calls

  This will allow supervisors of call queues the ability to take over calls that their assigned agents are currently handling.

  For more information, see Manage Call Queue Supervisors.

• Introduction of supervisors to call queues

  Introduces the concept of supervisors to call queues. You can associate agents in a call queue with a supervisor, and the supervisors can silently monitor and barge in to calls.

  For more information, see Manage Call Queue Supervisors.

• Enhancing the Callback feature for Webex Calling

  Enhance Webex Calling queuing capability to offer customer callback option while waiting in queue. Callback is an option that is available to customers when their estimated call wait time exceeds a certain threshold. Customers can choose to call back and be in a virtual queue. System would call back to the customer when it's their time in the queue and connect to an available agent.

  For more information, see Manage Calls in Call Queue

October 21, 2022

Migrating CUP My contacts to Webex App

Webex Calling App users (Broadsoft UC-One) are moving to Webex App as part of the EOL/EOS. A new process is now available for partners and customers to migrate their CUP contacts "My Contacts" to the Webex Contact Service so that they are accessible from the Webex App.

1. Send an email to webexcalling-phd@cisco.com requesting for CUP contact export. Include the organization ID in the email.

2. The exported contact list is provided as a csv file to the requestor along with instruction to import the contacts through Control Hub.

October 18, 2022

Webex Calling call queue analytics and reports are now available

You can now view data for call queues set up in your organization, such as how many calls were abandoned, the average time that the callers spent waiting in call queues, total number of incoming calls, and more.

For more information, see Call Queue section of Analytics for Your Cloud Collaboration Portfolio and the Webex Calling section of Reports for Your Cloud Collaboration Portfolio for details.

Call feature Dashboards in Control Hub: Auto Attendant

You can now view data for auto attendants set up in your organization, such as number of calls during and after business hours, number of calls routed to auto attendants, busiest time of the day, and more.

For more information, see Auto-Attendant section of Analytics for Your Cloud Collaboration Portfolio and the Webex Calling section of Reports for Your Cloud Collaboration Portfolio for details.

Full Screen Experience for Users

The right-hand panel (RHP) experience currently in Control Hub is migrated to a full-screen experience. Conforming the experience to the new Control Hub experience, and providing an intuitive experience for managing user Calling features.

Firmware distribution server

A new firmware server is added to the Webex Calling infrastructure to provide firmware downloads to devices.

For more information, see Firmware Distribution Server for details.

September

September 30, 2022

Enhanced line key management for Cisco MPP

Building on the existing Configure Layouts feature, Line Key Templates adds a new administrator experience, which allows to create and manage Line Key templates (Layouts that can be applied to many devices). The new user interface allows an administrator to create multiple templates per Cisco MPP model and provides a way to apply templates to devices at the Organization and Location levels.

• Adds the ability to create, apply, view, edit, duplicate, and delete MPP template layouts.

• Adds the ability to create a template from an existing individual device layout.

• Allows to use multiple templates per MPP model.

• Allows a quick way to revert MPPs back to their default state.

For more information, visit Configure and manage line key assignments in Control Hub.

September 15, 2022

Webex Calling is now available in China

Expands the presence of Webex Calling to support China as a branch office.

For more information, visit Where is Webex available?.

Webex Calling is now available in additional countries

Expands the presence of Webex Calling in the following countries and regions:

• Jordan

• Oman

• Pakistan

For more information, visit Where is Webex available?.

September 13, 2022

Webex Feature Integrations on MPP Phones

Enabling these features on the MPP devices:

• Webex Unified Call History—MPP device call history displays calls made from user's Webex Devices and Webex App.

• Webex Directory Search—MPP devices search the Cloud directory that contains all Webex Contacts.

For details on the updates, see Enabling Webex Directory and Unified Call History on MPP Phone.

September 6, 2022

MPP Line Key LED pattern and Dial from Call History updates

This feature updates the default setting for the MPP line key LED pattern to align with the pattern used on Cisco Enterprise phones. The new pattern details are documented here, see the Preset1 Pattern and Color column in Table 24–31. This change only impacts new organizations or existing organization not using the Device Settings feature. Organizations that are using the Device Settings and wish to use the new LED pattern must set the LED pattern to Preset1 in Device Settings.

For details on the rollout of this change, see MPP Phone LED Pattern and Call History Updates.

August

August 24, 2022

Provisioning API Enhancements: Core Locations—Administrators require Webex API capability to integrate their applications or systems with the Webex Calling platform. This API helps to configure, create, or modify a Webex Calling location.

For more information about Webex Calling APIs, click here.

August 18, 2022

Automated E911 Account Creation

Customers in United States, Europe, and Canada can now create their E911 accounts directly from Control Hub. The new wizard-based workflow provides details about the actions that an administrator must perform in the E911 administrator portal. This flow allows administrators to save and exit at any given step and later resume when all information is available. Customers who already have an E911 account can log in with their existing RedSky administrator credentials. A status indicator in the E911 settings tracks organization-wide progress in configuring E911.

For details, see Enhanced Emergency Calling for Webex Calling.

August 16, 2022

Today all Workspaces must be created and assigned to a device. Because Workspaces can only support one line, this auto-device-assignment makes it difficult for administrators to assign workspaces to shared lines on other devices. This feature now allows to create Workspaces without devices, which can then be assigned as shared lines on other devices.

For more information, see Add Shared Devices and Services to a Workspace.

August 15, 2022

Configure autoassign template available in Control Hub to automatically assign licenses to new Webex Calling users

Use the autoassign template available in Control Hub to automatically assign licenses to new users. You can assign licenses to users who are added manually, through CSV, or through an Active Directory synchronization. This requirement allows administrators to assign a professional license to newly added users.

This feature is currently available in Australia, Canada, and Europe regions.

For more information, see Set up automatic license assignment templates for Webex Calling users.

August 1, 2022

Retiring Webex Calling Webex App

We’re retiring the legacy Webex Calling App that is formerly known as BroadSoft UC-One. New customers can access the Webex App experience, which provides the latest collaboration innovation from Cisco. This update applies to new customers deployed on Webex Calling and isn’t applicable to Webex Carrier customers (AKA BroadCloud Carrier).

For more information, see End-of-Sale and End-of-Life Announcement for the BroadSoft UC-One based Webex Calling App.

Provisioning new customers by default in the EUN datacenters

The default datacenters for provisioning net-new EMEAR calling customers (apart from UK customers) is now changed. The net-new calling customers are now provisioned in the EUN datacenters (AMS/FRA) instead of the EU(UK) datacenters (LON/FRA) for Webex Calling. Previously this capability was behind an optional toggle. All net-new UK customers continue to be provisioned in the EU(UK) datacenters, by default. If partners and customers don’t want to be provisioned by default in EUN and wish to continue with the earlier behavior, they must contact the Partner helpdesk or their partner.

For more information, see Webex Calling Data Center in the European Union.

July

July 27, 2022

Integrate Cisco 840/860 Wireless Handsets with Webex Calling

Webex Calling platform now supports the registration and integration of the Cisco 840 and 860 wireless handsets. Administrators can use Control Hub to configure these devices’ native dialer, generate the MPP-based device templates that are based on Webex Calling settings, and certify the device.

For details, see Integrating Webex Wireless Phone 840 and 860.

India as a sell-in country

Webex Calling is available in India as a sell-in country. This functionality enables organizations with locations only in India to subscribe for Webex Calling services. Organizations can also provision Webex Calling’s first location (also known as headquarter location) in India.

For details, see Where is Webex available?.

Support for India toll bypass provisioning in Control Hub

Webex Calling administrators can now provision settings that are required for India toll bypass using Control Hub. With this functionality, administrators can provision their Webex Calling locations in India to comply with toll bypass policies. Toll bypass settings are applicable for Webex Calling locations in India that is configured as branch location and as a sell-in location

For details, see Enable Webex Calling for India locations.

July 25, 2022

Certificate based (high capacity) Local Gateway

Certificate based trunks can now be onboarded to Webex Calling. This type of Local Gateway is perfect for larger organization looking to integrate their on deployment, or premise-based PSTN connection with Webex Calling.

The Cisco Unified Border Element (CUBE) is currently supported as a Certification-based trunk. Official support for Oracle, Ribbon, and Audio codes devices is coming soon. For details on network requirements and configuration information, see Configure Trunks, Route Groups, and Dial Plans for Webex Calling.

To avail the higher concurrent call capacity of Certificate based trunks, it is necessary to redeploy an existing Local Gateway.

MPP Firmware Upgrade to 11.3.7

This feature certifies and supports deploying the MPP 11.3.7 firmware. See Announcements for Webex Calling Devices and Configure and modify device settings in Webex Calling for details.

July 22, 2022

Provisioning API Enhancements—Numbers for Local Gateway—Administrators require Control Hub API capability’sy to integrate their applications or systems with the Control Hub platform. Th API helps to integrate Telephone Numbers (TN) needed for Control Hub service, and manage TN functions that are currently available in Control Hub for Local Gateway such as:

• Add or Remove TNs to/from Location.

• Activate or deactivate a TN.

For more information about Webex Calling APIs, click here.

July 15, 2022

Customer-Managed Device - CyberData support

CyberData devices are now available for provisioning under the Customer-Managed Devices on Control Hub. For details on CyberData, see Add your customer managed device.

July 11, 2022

Share Settings that are enabled on the Calling Template

Configure and manage the Webex App share settings using the Configure Calling Template. Share settings can be enabled as part of the Enable or dable screen sharing for calling in Webex App.

July 8, 2022

Webex Calling is now available in additional countries

Expands the presence of Webex Calling in the following countries and regions:

• Egypt

• Nigeria

• Türkiye

For more information, visit Where is Webex available?.

July 7, 2022

Provisioning User Features through CSV

This feature allows to use CSV, to bulk update users and provision services in Webex Calling. With this capability, Webex Calling administrators have a simplified way to export existing data, import new data, and update data into the Webex Calling platform.

For more information, see Manage User Calling Data.

Calling template for groups

Webex Calling administrators are able to set RDC, video, and call behavior settings through a group template. With the group templates feature, administrators are able to centrally manage and apply these call settings across an entire group. For more information, see Configure Calling Template.

July 1, 2022

Device Migration tool enhancement

The Device Migration tool allows to configure the device migration licenses for devices which are configured in Webex. This tool also provides an option to configure device migration license from Updates and Migrations > Device Migration Tool on Control Hub.

For more information, see Migrate Your Phone to Webex Calling.

Integrated audio for Webex Calling (Callback)

Integrated audio for Webex Calling allows you to join Webex Meetings using the call-in and call back features without incurring PSTN charges.

When you use your Webex Calling device or soft client to join a meeting by calling in or selecting the callback option, your media stays in the Cisco Webex cloud, for improved latency and savings PSTN charges.

For more information, see Configure a Webex Meeting site to use Integrated Audio for Webex Calling.

June

June 29, 2022

Voicemail transcription (Webex App)

Voicemail transcription-premise now has the capability to automatically detect languages such as English, French, German, and Spanish. Voice message retention policy is applied to transcript, this implies that on deleting the voice message, the associated transcript is also deleted.

For more information, see the Webex Calling Security Whitepaper for Voicemail Transcription/Encryption enhancement.

June 28, 2022

Webex Calling Analytics - user information

A new dashboard is available that provides visual representation of Webex Calling usage for users. You can see graphical representation of usage and quality of all calls under this graph. You can now filter the information that is displayed on the graphs for selected users, multiple users at a time, and based on User Name and Email. The new dashboard is available in the Control Hub under Webex Calling.

For more information, see Analytics for Your Cloud Collaboration Portfolio.

June 22, 2022

Ability to view Call Recording Terms of Service in Control Hub

Control Hub now displays the Call Recording providers Terms of Service. Customer Administrator or Partner Administrators must accept the terms of service the first time when they enable call recording. The administrators can view the terms of service anytime in the users call recording page.

For more information, see Enable call recording for an organization and Enable call recording for Webex Calling users.

June 20, 2022

Retiring Webex Calling App

Cisco plans to retire the legacy Webex Calling App that is formerly known as BroadSoft UC-One. All customers and partners can upgrade to the Webex App experience that provides the latest collaboration innovation from Cisco. This announcement applies to customers deployed on Webex Calling and isn’t applicable to Webex Carrier customers (AKA BroadCloud Carrier). For more information, see End-of-Sale and End-of-Life Announcement for the BroadSoft UC-One based Webex Calling App.

June 17, 2022

Antispam indication for Webex Calling

Webex Calling is capable of labeling the calls that will reduce time in answering unwanted calls and potential security risks. The administrators can now block these calls using the organization policies. For more information, visit Spam or fraud call indication in Webex Calling.

This feature is supported in the United States, Canada, and Puerto Rico.

June 10, 2022

Integrated audio for Webex Calling Dedicated Instance

Integrated audio allows you to join Webex Meetings using the call-in and call back features without incurring PSTN charges. For more information, visit Integrated Audio configuration for Webex Calling Dedicated Instance.

June 9, 2022

Virtual Connect a new private cloud connectivity add-on for Dedicated Instance

Virtual Connect is a new private cloud connectivity add-on for Dedicated Instance. This is an additional cloud connectivity option for smaller customers or remote sites to privately peer in to their Dedicated Instance. The advantages are:

• Activate and manage Virtual Connect from Control Hub.

• An optional flex add-on option for Cloud Connect

For more information, visit Dedicated Instance-Virtual Connect.

June 2, 2022

Webex Calling is now available in additional countries

Expands the presence of Webex Calling in the following countries and regions:

• Saint Maarten

• Trinidad & Tobago

• Turks & Caicos Islands

• US Virgin Islands

For more information, visit Where is Webex available?.

June 1, 2022

Enable on-demand PRT collection for MPP devices Webex Calling devices

On-demand PRT collection allows administrators and technical support engineers to flexibly collect logs from the MPP devices. Using this feature, the administrators can collect logs and create a case on Control Hub. The support team can collect logs through helpdesk and aid in resolving the cases. This capability improves the time that is taken to resolve cases. For more information, visit Demand PRT (problem report tool) collection in Control Hub

May

May 31, 2022

Webex Calling Suicide Prevention Hotline

Beginning July 16, 2022, dialing 988 will route calls to the National Suicide Prevention Lifeline. The Federal Communications Commission (FCC) adopted rules to establish 988 as the new nationwide easy-to-remember 3-digit phone number for Americans in crisis to connect with suicide prevention and mental health crisis counselors.

For more information, visit Enhanced 988 National Suicide Prevention Lifeline for Webex Calling.

May 25, 2022

Webex Calling with Local Gateway support is now available in the following countries:

• Bermuda

• British Virgin Islands

• Cayman Islands

• Dominica

• Grenada

• Guam

• Jamaica

• Montserrat

• Northern Mariana Islands

• Saint Kitts & Nevis

• Saint Lucia

• Saint Vincent & The Grenadines

For more information, visit Where is Webex available?.

Alert framework for Dedicated Instance in Control Hub

Dedicated Instance alerts are presented and notified in Control Hub. For more information, see Get Started for Administrators.

May 24, 2022

Provisioning CSV-Auto Attendant

Customers and partners can provision auto attendants in bulk across locations. This capability allows administrators to provision auto attendant menu options, call flow management, caller ID settings, and scheduling for multiple auto attendants through a file upload.

For more information, see Manage auto attendants in Control Hub

May 17, 2022

Webex Calling Analytics - path optimization ICE/PNC

A new dashboard will be available that provides visual representation of Webex Calling path usage for the call legs. You can see graphical representation of usage and quality of all calls under this graph. It includes filtering, which allows users to filter the call legs for path optimization directly from a graph. The new dashboard would be available in the Control Hub under Webex Calling.

For more information, see Analytics for Your Cloud Collaboration Portfolio.

User Interface Enhancements

Experience the updated Calling portal user interface with improved overall usability of the calling administration in Control Hub. The calling elements such as Numbers, Locations, Call Routing, Features, PSTN orders, Dedicated Instance, Service Settings and Client Settings have a consistent look and feel with improved page layout. This aims to improve the overall commitment to quality and an enhanced administrator experience.

May 16, 2022

Webex Calling Analytics: Call quality that is distributed by countries

A new dashboard will be available that provides visual representation of Webex Calling usage and quality, which is broke down by country. It includes contextual filtering, which allows users to filter the entire dashboard by selecting one or more countries directly from a graph. The new dashboard is available in the Control Hub under Webex Calling.

For more information, see Analytics for Your Cloud Collaboration Portfolio.

May 12, 2022

Enhanced line key management for Cisco MPP

The line key management enhancement is delivered in two phases. The first phase provides administrators with the ability to define model-specific button layouts to individual devices. Administrators can apply functions such as primary line, shared line, and speed dial (with optional value, monitor, open, and closed).

May 3, 2022

Enable or disable sharing for calling in Webex App

As part of the in-call experience settings for the Webex App (for Webex Calling), the Control Hub administrator can disable sharing for Webex App users in a call. For more information, see Enable or disable sharing for calling in Webex App.

April

April 28, 2022

Change in dialing behavior, number presentation and outbound call screening for Webex Calling

Webex Calling external dialing is changing to ensure consistent behavior for call routing, number presentation and call screening. For details on this change, Dialing behavior, number presentation and outbound call screening for Webex Calling.

April 27, 2022

Detailed Call History dashboard in Control Hub

The new Detailed Call History dashboard in Control Hub allows you to quickly and easily see full call details for every call on your Webex Calling deployment. Top-level KPIs for total calls, answered calls, calls in your busiest location and active users give you detailed insight for your Webex Calling deployment from Control Hub. Use the dashboard to view the types of calls users make, whether they're internal, local, or international to optimize PSTN costs. Powerful filters let you filter and find specific calls in the table view.

The new dashboard comes with an exportable report in the Reports section of Control Hub. This dashboard allows you to export daily, weekly, monthly, or custom reports of your call records, create scheduled reports, and for Webex Pro Pack users, export call records via API.

April 22, 2022

Synchronize Don’t Disturb (DND) between Webex App and phone

If you need time to focus on a task or need time away from work, you can now pause calling and messaging notifications by enabling DND from either the Webex App or the phone. When user enables DND on the phone, the state is integrated with user's Webex App, user Webex and both call and message notification is paused. When the user is ready, DND can be disabled from either Webex App or the phone. Once disabled, call and messaging notifications resume on 's devices. For more information, see Do Not Disturb Sync (DND) between Webex App and desk phone

April 21, 2022

MPP User Menu Updates

This feature removes the settings from the MPP user menu, which are set through the Device Settings feature on Control Hub. Also, these settings are now inaccessible to the user. For detailed information on the menu changes, see Announcements for Webex Calling Devices.

April 19, 2022

Unified CCPP for Webex Calling and Dedicated Instance

Cloud Connected Webex Calling PSTN partners (CCPP) will be able to leverage their existing peering with Webex Calling for Dedicated Instance. For detailed information on the menu changes, see Cloud Connected PSTN.

Change in from address for Webex Calling emails

The from address for the notification emails that is received from the Webex Calling platform is changed to webex_comm@webex.com and with the name Webex. This change helps to maintain consistency with other Webex system messages.

Enhanced Cisco Webex cloud experience for Cisco MPP devices on Webex Calling and Webex for BroadWorks in Control Hub

Setting the foundation for ensuring an enhanced and superior Cisco on Cisco experience with MPP and Webex Calling or Webex for BroadWorks. Webex features that are supported on MPP in this feature include:

• Cisco Webex cloud Onboarding - all 6800/7800/8800 series

• Webex Serviceability requests (Reboot and Report Problem) - all 6800/7800/8800 series

MPP devices onboarded to Cisco Webex cloud displays a cloud icon indicating a successful onboarding.

Here are the availability dates:

• US, Canada, and EMEA regions on April 20, 2022

• APAC and Japan regions on April 21, 2022

For more information, see Webex Features available on Cisco MPP devices.

April 15, 2022

Provisioning API - Locations

Administrators require Webex API capability to integrate their applications or systems with the Webex Calling platform. This API helps to configure Webex Calling location features. For more information about Webex Calling APIs, click here.

April 8, 2022

Provisioning API: Read Numbers

Administrators require Webex API capability to support enabling location for Webex Calling numbers in the Webex for Developers Platform. For more information about Webex Calling APIs, click here.

April 7, 2022

Move numbers between locations

You can now move numbers from one location to another when both locations are within the same PSTN connection. For more information, see Manage phone numbers in Control Hub.

April 5, 2022

Migrating Organization Contact

Use Control Hub to migrate your organization contacts. This migration facilitates to import and export of organization contacts into Control Hub comma-separated value (CSV) files. Once imported into Webex, users in your organization can access the organization contacts through the Webex App. For more information, see Manage organization contacts in Control Hub.

Enhanced person and contact search

You can now use the Webex App to search for administrator-defined organization contacts in addition to Webex users. Organization contacts can be defined for suppliers, customers, or any contacts needed by your organization. When searching for people in the Webex App, any contacts that are defined by the administrator is displayed in the People view. This capability allows users to search and call the contacts. For more information, see Search and Call Contacts on Your Phone.

Organization contacts can be created by the administrator with phone numbers, SIP address and other attributes. An administrator can view and import organization contacts using a new view in Control Hub.

This feature is introduced in phases, administrator defined contact search will also be available on Webex Calling phones later in the year.

March

March 31, 2022

Webex Go

Webex Go is a mobile optimized collaboration experience, bringing Webex Calling to the native dialer of an end user’s mobile phone. It is available as an add-on to Webex Calling customers in the US. For more information, see Webex Go.

Supporting Generic Import of Personal Contacts

This feature provides a mechanism for Webex Calling administrators to import any user's contacts into the Webex personal contact (contact service) database. This is generic in that the source of the contacts may be from on-premises deployments, cloud-competitor contact systems, or even the Webex Calling MT deployments. It opens up the migration scenarios to support any personal contact import case, not just Unified CM. For more information, see Migrate Personal Contacts to WebEx.

March 30, 2022

Location-based routing for toll bypass regulation compliance

telecommunication regulations in some countries like India, require that PSTN network is not bypassed to decrease cost associated with long distance calls. In order to enable Webex Calling service for these countries, it is required that Webex Calling supports location-based routing based on user's geographic network. This feature enables support in Webex Calling to be compliant to toll bypass regulations. For more information, see Enable Webex Calling for India location.

Configure Emergency Call Notifications in Control Hub

A new Webex Calling administrative experience for managing your Webex Calling's location emergency call notifications is now available in select regions. For more information, see Configure Emergency Call Notifications in Control Hub.

Provisioning API: Workspaces

Administrators require Webex API capability to integrate their applications or systems with the Webex Calling platform. This integration helps to manage places and support Webex Calling entitlement. For more information about Webex Calling APIs, click here.

Voicemail transcription

Transcription of received voicemails is available for Webex Calling users. On enabling voicemail transcription, you receive an email notification with the voicemail transcribed in the body of the email for every new voicemail message and the voicemail is attached as a .wav file. For more information about voicemail transcription, see Voicemail transcription for Webex Calling and Configure and manage voicemail settings for a Webex Calling user.

Provisioning API: Call Park extension

Adding support for call in the Webex for Developers Platform to support integration of external tools and automatic provisioning of the call extension. For more information about Webex Calling APIs, click here.

Provisioning API: Remaining user features

Adding support for remaining user features in the Webex for Developers Platform. For more information about Webex Calling APIs, click here.

March 29, 2022

Media Quality Troubleshooting

A new way to visualize your Webex Calling calls. Use the troubleshooting tool to look up Webex Calling calls, and see hop-by-hop packet loss, jitter, and latency information. The troubleshooting view displays call information, pinpoints media quality issue, and aid in speedy resolution. This feature is available in all regions and for calls involving desk phones and soft clients both desktop and mobile. For more information, see Troubleshoot Webex Calling Media Quality in Control Hub.

New Media Quality tab in Calling analytics

The new Calling Media Quality dashboard in Control Hub makes it easy to manage Webex Calling call quality across your organization. High-level key performance indicators (KPIs) give administrators a quick view of global call quality. Our charts provide detailed views of this data by location, IP address, media type, connection type, codec, endpoint type, and IP phone model. Data is available for Webex Calling calls and not for Call on Webex calls and is updated near real time. You can see call quality data within 15 minutes of when a call ends.

Administrators can use filters for even more granularity, such as isolating call quality data by location and IP phone type in just seconds. These tools enable our customers to deliver a consistent, high quality calling experience, and resolve issues before users complain. For more information, see the Calling section of Analytics for Your Cloud Collaboration Portfolio

March 25, 2022

Calling Behavior Settings

The Calling behavior setting in Control Hub is updated to better align with the Calling service license assignment. This feature streamlines the calling behavior through API to on board users to Control Hub. For more information, see Call behavior and assign calling entitlements.

March 23, 2022

Updated Webex Calling first-time setup wizard experience

Webex Calling administrators can use the new flow to set up the first location of Webex Calling. Use the updated first-time setup wizard experience for configuring the Webex services.

March 21, 2022

Add support for PLAR/Ringdown for Cisco ATA and MPP devices

This feature provides administrative control to enable a PLAR/Ringdown service on specific phones. For more information, see Configure Hotline (PLAR) on Cisco MPP, ATA19x and Audiocodes ATA devices.

March 17, 2022

MPP DECT Firmware Upgrade to v5.0.1

MPP DECT Firmware is upgraded for Cisco DECT DBS-210 from v480b20 to v501. Introducing these features as part of this firmware upgrade:

• Support Call Statistics on the SIP Signaling and Media

• Support for Ringer Volume Adjustment - Louder options

• Support for the Hungarian Language

• Support for Expansion of the Multicell Feature for Calling

  • The multicell solution will be expanded for up to 50 base stations and 120 lines.

  • The Control Hub Capacity Increase will be available from February 28, 2022 for EU/EN regions and on March 7 2022 for NAMER/CA/AU/JPN regions.

• Support for DHCP Option 150 granularity.

Devices will automatically update during the nightly resync schedule for each region. For additional information, visit Cisco IP DECT 6800 Series Release Notes for Firmware Release 5.0(1). If the DBS-210 is on 4.5.x or 4.6.x firmware, upgrade it to 4.8.1 SR1 (v480b20) manually before onboarding to Control Hub. You can download the firmware using the Software Download link.

The DBS-110 base firmware is planned to be updated during a separate maintenance activity. Applying more than one line to a DECT handset, using the Manage Handset option under the Build DECT Network feature is currently not supported. This may cause the base to reboot when it receives the updated configuration file. A fix is planned and will be deployed during a separate firmware maintenance event. We recommended provisioning a single line to each handset, until the fix is deployed.

March 1, 2022

Rich call presence in Webex App

Call presence integration between user's desk phone and Webex App feature gives you tactical advantage in effectively connecting inbound callers with employees, which will reduce hold times and hang-ups. For more information, see Call presence synchronization in Webex Calling.

Provisioning API: Paging Groups

Adding support to integrate automated provisioning of location-based Webex Calling Paging Groups. This feature allows the creation, deletion, and editing of Paging Groups. For more information about Webex Calling APIs, click here.

Full Screen Device Experience

The MPP device management view for devices is launched. Navigate from the Control Hub , go to Management > Devices. Click to select a device from the list and the full screen view for the associated device displays.

Webex Calling administrators can use the full screen view to configure devices similar to other Webex services.

February

February 25, 2022

Provisioning API: Auto attendant

Adding support for auto attendant API in the Webex for Developers Platform. For more information about Webex Calling APIs, click here.

February 18, 2022

Cisco MPP Firmware Upgrade to v11.3.6

Multiplatform firmware will be upgraded for Cisco MPP 6800, 7800, and 8800 series phones from 11.3.5 to 11.3.6. As part of this firmware upgrade, no new calling features are being introduced for Webex Calling. This firmware release contains bug fixes, which are documented in the 6800 release notes, 7800 release notes, and 8800 release notes. If customers are interested in participating in the EFT program, they can request it to be enabled with the TAC team.

• Support for French Canadian language on the IP Phone.

• Enable ICE on WxC in APAC and Japan KDDI (except for Cisco video phones – Cisco 8845 and Cisco 8865).

• 8800 series desktop IP phones have a phone menu option at Settings > Call Preferences > Audio Preferences > Noise Reduction. By default noise reduction is Off, but the user has the option to turn it On, on their phones.

February 15, 2022

Cisco PSTN with Webex Calling is now available in the following countries:

• Greece

• Poland

• Switzerland

For additional information, visit Get Started with the Cisco Calling Plan.

Additional languages for announcements

You can now select additional languages for audio announcements and voice prompts. Languages included in this enhancement are:

• Arabic

• Bulgarian

• Catalan (Spain)

• Croatian

• Danish

• Dutch

• Finnish

• Hungarian

• Indonesian

• Norwegian

• Polish

• Romanian

• Russian

• Serbian

• Swedish

• Turkish

• Thai (Thailand)

• Vietnamese

• Spanish (Latin America)

February 14, 2022

Webex Calling Dedicated Instance is available in Australia region

Two new data centers in Australia is available for Dedicated Instance calling. Partners and Customers can now activate Dedicated Instance in "AUS" region from the First Time Setup Wizard (FTSW). For more information, see How to Activate Dedicated Instance.

January

January 31, 2022

Provisioning API: Call park

Adding support for Call Park in the Webex for Developers Platform. For more information about Webex Calling APIs, click here.

Provisioning API: Location schedules

Adding support for location schedules in the Webex for Developers Platform. For more information about Webex Calling APIs, click here.

January 28, 2022

Configure call intercept for a location

Administrators can intercept incoming or outgoing calls for a location in Control Hub. Disconnect a location’s phone lines and play a detailed announcement for callers and provide alternate routing options. This feature is available in all regions. For more information, see Configure Call Park intercept for a location in Cisco Webex Control Hub.

January 27, 2022

Extend call decline to all devices

Default behavior change for all Webex devices and Webex App: Call decline actions are extended to all devices or applications where the line is present. This stops the Call Park ringing on other devices or applications once the call is declined.

The default behavior has changed retrospectively for existing devices except where more than one MPP/ATA device exists for a particular user.

This new default behavior can be changed in Control Hub on a per-line basis for MPP/ATA devices, on adding the device. This may be desirable for shared line scenarios.

This feature is available in all regions. For more information, visit Decline a ringing call on all devices for a user.

January 19, 2022

Integrated audio for Webex Calling

Webex Calling now allows you to dial in to Webex Meetings dial in numbers, both toll and toll free, without incurring PSTN charges. When you dial in to a meeting from your Webex Calling device, your media stays on net in the Cisco Webex cloud, for improved latency and reduced PSTN charges. For more information, see Integrated Audio for Webex Calling.

January 6, 2022

Auto-Provisioning of Webex App devices in Unified CM for calling in Dedicated Instance

The auto provisioning feature in Control Hub enables self-provisioning of the user's devices for Webex Calling in Unified CM, without any administrator's intervention. When a user provisioned for Webex Calling in Dedicated Instance signs in with their registered email address or User ID into Webex App, the corresponding device types are auto that is created in Unified CM. For more information, see Auto-Provisioning of Webex App Devices in Unified CM for Calling in Dedicated Instance.